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FAQ

 

What types of payment do you accept? 

We accept Visa, Mastercard and certified cheques (or checks if you prefer), and money orders. Sorry but we no longer accept personal checks. The credit card transactions are handled through a 128-bit encrypted secure server. We also accept cash but send at your own risk or use only for the pick up option!

 

I live outside of North America, will you ship to me?

Most likely we can. We ship worldwide provided some form of registered post is available. Contact us with your order request and location and we will provide you with some shipping options. Customerservice@merchmonkey.com

 

What if an item is out of stock?

We do our best to keep some stock on all our items and lots of stock on the big sellers. If we are out of stock on any item and it will delay shipping by more than a week, we will let you know in case you want to make another choice.

 

What is your return policy?

Items returned in original condition will be credited for the item price (not shipping) against a replacement order. If you received a defective product, send it back and we will send out a replacement.

 

I have products your MerchMonkey.com customers would like, can I have their contact info?

Forget it! Not going to happen. We DO NOT share our customer info with anyone. If you have a product that you think should be on MerchMonkey.com then contact us and we can discuss with you.

 

I am an artist and I would like to talk with MerchMonkey.com about our merch requirements.

Just email us at customerservice@merchmonkey.com and we will get back to you right away.

 

How long will it take to get my order?

Stock product orders ship within 3 business days. Transit times within Canada is 1-5 days and to the USA 5-7 days. For custom order vinyl and accessories, we place our orders on Fridays and ship to you the next Wednesday.

What is your Privacy Policy?

Our privacy policy is simple....your info is nobody's business and we won't share it. We only ask you for the information needed to fill your order and that is what we use it for. We don't sell or give your details away. 


Your account information is handled via 128-bits SSL encription to help keep prying eyes away. 

Bottom line is MerchMonkey.com values your support and your business. We want your web purchase to be a good, safe experience and will do our best to ensure just that! 


Can you get him/her/them to sign my T shirt, etc.?

Thought we would say no...didn't you? Well you are right, sort of! Imagine how much Monkeying around it would take to meet all those requests. INSTEAD...we will offer, from time to time, pre signed items. These are signed in person, by the Artists. 

 



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